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FAQs

Where are you located?

We are located in the gorgeous sun laden location of Scotland (the sun part not so much). We are a UK based seller and all our stock is in the UK ready to be shipped same day.

When will I get my item?

All items ordered before 2pm each day are sent out the same day via 1st class Royal Mail service unless stated otherwise in the product terms. Royal Mail aim is to deliver 93% of 1st Class mail items the next working day after posting.

Generally Royal Mail are great and do manage to get item delivered next working day however depending on other conditions such as festive period holidays, staffing issues and bad weather it may cause delays and we generally do allow them a fair opportunity to deliver the item within 7 working days.

If you do not get your item in a timely manner please always contact us and we will look into it immediately for you.

I want to return my purchase?

We understand on a personal level that sometimes you just need to see and feel the product to know if it is exactly what you wanted.

If for any reason the item is not for you or the product becomes faulty we offer a 30 DAY MONEY BACK GUARANTEE on all our products.

Please contact us and notify us of the return and we will walk you step by step through the return process for a full refund.

What payment methods do you accept?

We have one of the highest SSL secure portals to take your payment via debit/credit card. We also accept ApplePay and GooglePay.

Do you deliver worldwide?

Yes we deliver to a wide variety of counties all over the world, select your destination from our products page to see if your selected country is an option.

Do you allow wholesale and trade orders?

Yes we have many resellers across the UK ranging from podiatrists to health clinics and workwear safety retailers. Complete our trade application form and we will get back to you within 48 hours.